Service Excellence – How to Give Exceptional Customer Service

OBJECTIVES

  • Communicate effectively with customers
  • Create a positive impression
  • Develop and maintain customer service standards
  • Plan good customer service.

OUTLINES

  • Customer Service Overview
  • Developing Customer Service Skills
  • Basic Communication Skills
  • Telephone Etiquette
  • Email Etiquette
  • Service Excellence
  • Handling Customers Complaints
  • Conflict Resolution
  • Confidentiality of Business Information

DURATION

2 Days


DATE

29th March - 30th March

8th - 9th November


FEE [₦]

50, 000




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