Service Excellence – How to Give Exceptional Customer Service
OBJECTIVES
- Communicate effectively with customers
- Create a positive impression
- Develop and maintain customer service standards
- Plan good customer service.
OUTLINES
- Customer Service Overview
- Developing Customer Service Skills
- Basic Communication Skills
- Telephone Etiquette
- Email Etiquette
- Service Excellence
- Handling Customers Complaints
- Conflict Resolution
- Confidentiality of Business Information
DURATION
2 Days
DATE
23rd March - 24th March
2nd - 3rd November
FEE [₦]
50, 000
HIDE FORM
REGISTER
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- Service Excellence – How to Give Exceptional Customer Service
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