Administrative Functions and Office Management Skills

OBJECTIVES

This training is designed to empower you with the essential skills and up-to-date knowledge needed for a modern administrative role. By the end of the course, you will be able to:

Define Management Roles Clearly: Understand both the functions of the management team and how your role fits within the larger organizational framework.
Excel in Business Support Functions: Build deep proficiency in key support areas that drive operational efficiency and effectiveness.
Master Records and Information Management: Develop reliable techniques for organizing and maintaining records, ensuring seamless information flow and compliance.
Enhance Communication Skills: Strengthen your ability to communicate clearly and effectively, ensuring that your interactions create a positive impact.
Stay Current with Administrative Best Practices: Be updated on modern expectations and evolving standards for administrative officers, positioning you as a proactive contributor in your organization.

OUTLINES

➢ Routines of an Administrative Officer
➢ Provision of business and logistics
supports to line managers.
➢ Getting organized and setting
priorities
➢ Managing Self for Effective Time Use
➢ Managing the Boss
➢ Travels and Protocols management
➢ Office ambience.
➢ Procurements and management of
company assets
➢ Contract and vendor management
➢ Petty cash management
➢ Management of stationeries
➢ Cost containment techniques
➢ TQM orientation
➢ Interpersonal skills
➢ Communicating effectively – Written aand
Oral
➢ Grooming and personal carriage
➢ Health and safety issues
➢ Workplace behaviors and
comportment
➢ Work ethics and personal
commitments.
➢ Records keeping and good memory
➢ Documents and mails handling
➢ Files Management and Information
Retrieval
➢ Maintaining corporate secrecy and confidentiality
➢ Improving self-worth.