Service Excellence - How to Give Exceptional Customer Service

Service Excellence – How to Give Exceptional Customer Service

OBJECTIVES

By the end of this training program, you should be able to:

Communicate effectively with customers – Learn how to engage with customers clearly, professionally, and confidently to ensure smooth interactions and positive experiences.

Create a positive impression – Understand the key elements of first impressions and how to consistently leave customers with a lasting, favorable perception of your brand.

Develop and maintain high customer service standards – Gain the skills to set, uphold, and improve service quality, ensuring a seamless and satisfying customer journey.

Plan and implement excellent customer service – Learn how to design and execute effective customer service strategies that enhance satisfaction, build loyalty, and drive business success.

OUTLINES

➢ Customer Service Overview
➢ Developing Customer Service Skills
➢ Basic Communication Skills
➢ Telephone Etiquette
➢ Email Etiquette
➢ Service Excellence
➢ Handling Customers Complaints
➢ Conflict Resolution
➢ Confidentiality of Business
Information