Business Writing and Communication Skills

OBJECTIVES

Clear and professional communication is essential in any workplace, influencing how ideas are shared, decisions are made, and relationships are built. This training is designed to help professionals improve their writing skills, structure messages effectively, and choose the right format for different business situations.

By the end of this training, participants will be able to:

Understand the fundamentals of written communication – Learn the key principles of clarity, tone, and structure to ensure your messages are professional and effective.
Learn different types of business communication and their standard formats – Explore the commonly used formats, such as emails, memos, reports, and official letters, and when to use each one.
Analyze how communication formats impact effectiveness – Understand how different writing styles and structures influence clarity, engagement, and response from recipients.
Review sample communications and practice writing memos, internal and external letters – Gain hands-on experience by analyzing real-world examples and drafting professional business documents.

OUTLINES

➢ Types of communication
➢ Writing memos
➢ Key areas of written communication
➢ Writing letters (Internal and external)
➢ Types of report
➢ Report writing
➢ Effective report writing